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Post by ini on Jun 2, 2016 13:21:04 GMT
My three new toys from the Natural Bird Co. have arrived! I had to throw Cyril's toys out.. so I needed new ones and I only like using the Natural Bird Co. as I know they care about what they do. So even before reserving Bud I ordered the first two, not knowing when I would actually need them but wanting them ready, then the day before yesterday decided I really needed a third, and in conversing with the lady from Natural Bird Co. mentioned that I would be ordering again today. Did she thank me? No.. She said that if I told her which item I wanted, she'd have it made up and sent out with me parcel of the other two, and I could pay today! So that's exactly what happened. I gave her the item name and link, they made it up and sent it out with the other two yesterday, and first thing this morning I paid. The more I deal with this company the more I like them. When you contact them you get through to someone in charge, not some kind of call centre, they take an interest in you and your bird, and they are always willing to go the extra mile. Today the three toys arrived, and I'm thrilled with them! Although one can look a little... naughty.. to a certain type of mind. Ho hum! Here are some pics. Can't wait to see what Bud makes of them!
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Post by jellybean on Jun 2, 2016 15:12:15 GMT
Karen at Naturalbirdco.co.uk is just the best. A real 5***** company.
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Post by ini on Jun 2, 2016 15:24:41 GMT
She certainly is! She was so understanding when I told her Cyril had died, really in touch and sympathetic. She's also really thrilled I'm getting my boy. She's a joy to discuss things with.
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Post by milliej on Jun 4, 2016 10:28:20 GMT
I agree, Karen has been exceptionally helpful on several occasions for me
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Post by ini on Jun 4, 2016 11:09:12 GMT
She provides a truly wonderful service! Best customer service I've had along with wonderful budgie items you know are safe. Can't fault them, and will probably be buying almost exclusively from them from now on.
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