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May 23, 2019 11:02:32 GMT
Post by ladybird on May 23, 2019 11:02:32 GMT
can anyone help.....I have been a member for a few months, but today I am having to login each time......Why am I not staying logged in as normal?
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
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May 23, 2019 22:57:54 GMT
Post by Marianne Marlow on May 23, 2019 22:57:54 GMT
When you log in is there a box to tick to stay logged in?
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May 25, 2019 9:00:42 GMT
Post by ladybird on May 25, 2019 9:00:42 GMT
No there isn’t , also sometimes it is saying my users name is Jane.......I don’t understand what is going on as I never log out!
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
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May 25, 2019 10:08:59 GMT
Post by Marianne Marlow on May 25, 2019 10:08:59 GMT
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May 25, 2019 10:11:51 GMT
via mobile
Post by ladybird on May 25, 2019 10:11:51 GMT
Thank you
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
Member is Online
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May 25, 2019 11:02:21 GMT
Post by Marianne Marlow on May 25, 2019 11:02:21 GMT
You're welcome.
Proboards support would like to know if you're using a shared computer or linked to a network of other computers/users?
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May 25, 2019 11:28:27 GMT
via mobile
Post by ladybird on May 25, 2019 11:28:27 GMT
No I am not.
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
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May 25, 2019 11:33:46 GMT
Post by Marianne Marlow on May 25, 2019 11:33:46 GMT
okay, have passed that on
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May 25, 2019 11:41:31 GMT
via mobile
Post by ladybird on May 25, 2019 11:41:31 GMT
Thank you
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
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May 25, 2019 12:29:27 GMT
Post by Marianne Marlow on May 25, 2019 12:29:27 GMT
They have said "Could you PM me her user id along with the user id of the person that she is logged in as. Also, on the page where she appears logged in as someone else, does the page look upto date, and can she perform any actions?"
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May 26, 2019 8:14:41 GMT
via mobile
Post by ladybird on May 26, 2019 8:14:41 GMT
Sorry, but I am a bit dim at these things.....What is my user ID? I still keep getting logged out ( sometimes) and when I go to login......it says ....log in with the username ladybird ( that is correct) Then as I start to put my email address in , it goes to the website before I get chance to finish writing it...... occasionally though when I go to login it has the user name 'jane' in the box...... If that comes up, I just remove it and put ladybird in........I do hope I am making some sense.......
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May 27, 2019 19:07:48 GMT
via mobile
Post by ladybird on May 27, 2019 19:07:48 GMT
Still being logged out a lot.......is it to do with pro boards?
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
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May 28, 2019 12:10:36 GMT
Post by Marianne Marlow on May 28, 2019 12:10:36 GMT
Your user id is ladybird.
I have passed on your comments to proboards and they will investigate. It's a bit of a mystery so far!
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May 28, 2019 15:21:29 GMT
via mobile
Post by ladybird on May 28, 2019 15:21:29 GMT
Thank you
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
Member is Online
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May 28, 2019 17:14:07 GMT
Post by Marianne Marlow on May 28, 2019 17:14:07 GMT
Proboards help say
"Ah, so 'Jane' is showing in the login form, not at the top of the page. So she isn't logged in as Jane. That is probably due to the saved form information in her browser. Is the password box also filled in?
Tell her she can use her email address to login, if she can't recall her username. Also, it may be recommended to clear the cache, cookies and saved form information in her browser - essentially giving it a fresh load. That should solve that Jane problem. How she does this depends on her browser, but if you searches google, her browser and clear cache that should provide instructions."
"Sorry. Also, have her tick the 'Remember Me' check box when logging in, and that should keep her logged in when she returns to the forum."
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