Post by helenmat on Aug 17, 2019 10:07:29 GMT
This is a bit of a long post, sorry about that. I am having real problems with my car, its only a year old but the electrics keep dying on me. The dealer has had the car 3 weeks and they say they can't find anything wrong with it and want me to collect it. I am feeling quite stressed out about all this and it has taken up too much of my time already. I have also been in touch with Citizens advice. Yesterday 16th August the dealer called me to say they can't find anything wrong with the car and I am to come and collect it, I have said no as instructed by Nissan UK but after spending 2 hours trying to get through to customer services at Nissan UK yesterday I don't know if Nissan have been in touch with the dealer or not. Nissan have told me not to collect my car until they have investigated further.
If anyone out there has any info that might help my situation I would be grateful.
This is a copy of the letter of complaint I have sent to Nissan, they have logged a formal complaint case for me.
This complaint is about my car and the way I have been treated at by the dealership in Sheffield. My year old Nissan Micra 18 plate which is still under manufacturers warranty till 2021 has developed electrical issues over the last month. It opens ok and the wing mirrors open but intermittently the car will not start and all the electric dies. The screen is completely black nothing works and it won't lock. I reported it to Sheffield Nissan Bristol Street Motors, who looked at it on 15 July and although they kept it over 4 hours they couldn’t find the problem. On Wednesday 24 July the car died on my drive and I called Nissan assist who sent out RAC. They diagnosed the fault within 5 mins as a faulty computer and gave me a written report, which I later sent to BSM. They advised me to get it straight in with the dealer which I tried to do but was told I couldn’t have a courtesy car until Friday 1st August. So I very reluctantly booked it in. Then 26th July the car died again to the point where it wouldn’t even lock. My husband came and jump started it so we could get it down to Bristol Street Motors and I left it there at 7pm. It was flashing system error on the dash and wouldn’t even lock.
I had a real battle to get a courtesy car which I thought was part of the Nissan promise eventually I was given a loan car by the sales team for 2 weeks then asked to return that car for a lower spec car to mine last Thursday 8th August by the service department. They still haven't fixed my car and don't know what the problem is although they have acknowledged that there is a fault. I am paying per month for something that I now don’t have.
I have been contacted today to ask if the service man John can take my car home and drive it for 3 days to try and show the fault. He is saying that the battery is not charged properly and inferred that it could be caused by not doing enough milage and only making short journey’s. He says now if it doesn’t fault by this Friday I will have to have my car back. This is rubbish as far as I am concerned because before this car I had a Nissan Note 3 years from new with the same spec. I lived and worked in the same area and never had any issues with the battery. Also my Stop Start feature comes on half way home from work so how can the battery be flat? Also when the car died on my drive, it came back on after 10 minutes without me doing anything to it, surely this is the computer not the battery.
Also when I bought the car on a PCP I was given an annual milage limit of 6000 miles, my car has done 5500 in a year. Why would I have been sold a car that had a battery that didn’t charge properly on short journeys. I was put off the diesel version because I didn’t do enough milage!!
The Nissan Micra is marketed as a technology car, it says THE TECH ADVANCED SMALL CAR why would it not be able to do all the things it is designed to do without the electrics failing?
I feel like I am being totally fobbed off and feel that this situation is completely out of hand. The reason I buy new cars is for reliability and peace of mind. At the moment I have neither.
I have always bought Nissan cars, 3 of which have been new ones but I am being put off more and more from getting another one.
Surely this is what my warranty is meant to be for, you don't expect a battle when something goes wrong.
If anyone out there has any info that might help my situation I would be grateful.
This is a copy of the letter of complaint I have sent to Nissan, they have logged a formal complaint case for me.
This complaint is about my car and the way I have been treated at by the dealership in Sheffield. My year old Nissan Micra 18 plate which is still under manufacturers warranty till 2021 has developed electrical issues over the last month. It opens ok and the wing mirrors open but intermittently the car will not start and all the electric dies. The screen is completely black nothing works and it won't lock. I reported it to Sheffield Nissan Bristol Street Motors, who looked at it on 15 July and although they kept it over 4 hours they couldn’t find the problem. On Wednesday 24 July the car died on my drive and I called Nissan assist who sent out RAC. They diagnosed the fault within 5 mins as a faulty computer and gave me a written report, which I later sent to BSM. They advised me to get it straight in with the dealer which I tried to do but was told I couldn’t have a courtesy car until Friday 1st August. So I very reluctantly booked it in. Then 26th July the car died again to the point where it wouldn’t even lock. My husband came and jump started it so we could get it down to Bristol Street Motors and I left it there at 7pm. It was flashing system error on the dash and wouldn’t even lock.
I had a real battle to get a courtesy car which I thought was part of the Nissan promise eventually I was given a loan car by the sales team for 2 weeks then asked to return that car for a lower spec car to mine last Thursday 8th August by the service department. They still haven't fixed my car and don't know what the problem is although they have acknowledged that there is a fault. I am paying per month for something that I now don’t have.
I have been contacted today to ask if the service man John can take my car home and drive it for 3 days to try and show the fault. He is saying that the battery is not charged properly and inferred that it could be caused by not doing enough milage and only making short journey’s. He says now if it doesn’t fault by this Friday I will have to have my car back. This is rubbish as far as I am concerned because before this car I had a Nissan Note 3 years from new with the same spec. I lived and worked in the same area and never had any issues with the battery. Also my Stop Start feature comes on half way home from work so how can the battery be flat? Also when the car died on my drive, it came back on after 10 minutes without me doing anything to it, surely this is the computer not the battery.
Also when I bought the car on a PCP I was given an annual milage limit of 6000 miles, my car has done 5500 in a year. Why would I have been sold a car that had a battery that didn’t charge properly on short journeys. I was put off the diesel version because I didn’t do enough milage!!
The Nissan Micra is marketed as a technology car, it says THE TECH ADVANCED SMALL CAR why would it not be able to do all the things it is designed to do without the electrics failing?
I feel like I am being totally fobbed off and feel that this situation is completely out of hand. The reason I buy new cars is for reliability and peace of mind. At the moment I have neither.
I have always bought Nissan cars, 3 of which have been new ones but I am being put off more and more from getting another one.
Surely this is what my warranty is meant to be for, you don't expect a battle when something goes wrong.
