|
Post by helenmat on Aug 18, 2019 21:35:15 GMT
Got it thanks Jane I have replied. I really enjoyed the ice skating although the hire skates were very uncomfortable. My daughter and son in law both fell and I was the only one still standing up at the end. I was a bit wobbly to start with but soon got the hang of it.
|
|
|
Post by helenmat on Aug 19, 2019 19:21:47 GMT
I have just sent this letter to the now Managing Director of Nissan UK. Hello, I am hoping you can help me, I feel as if I have no where left to turn. First off all I just want to say I am a massive fan of Nissan cars in general, I have owned several over the years, 3 of them new ones. I have always found them to be reliable and stable cars until this one. I am writing to you in the hope that you can offer some support to me about my car and the way I have been treated by the dealership in Sheffield. My year old Nissan Micra 18 plate which is still under manufacturers warranty till 2021 has developed electrical issues over the last month or so. It opens ok and the wing mirrors open but intermittently the car will not start and all the electric dies. The screen is completely black and nothing works and it won't lock. I reported it to Sheffield Nissan Bristol Street Motors, who looked at it on 15 July and although they kept it over 4 hours they couldn’t find the problem. On Wednesday 24 July the car died on my drive and I called Nissan assist who sent out RAC. They diagnosed the fault within 5 mins as a faulty computer and gave me a written report, which I later sent to BSM. They advised me to get it straight in with the dealer which I tried to do but was told I couldn’t have a courtesy car until Friday 1st August. So I very reluctantly booked it in. Then 26th July the car died again to the point where it wouldn’t even lock. My husband came and jump started it so we could get it down to Bristol Street Motors and I left it there at 7pm. It was flashing system error on the dash and wouldn’t even lock. I had a real battle to get a courtesy car the next day which I thought was part of the Nissan promise, eventually I was given a loan car by the sales team for 2 weeks then asked to return that car for a lower spec car to mine on Thursday 8th August by the service department. They still haven't fixed my car and don't know what the problem is although they have acknowledged that there is a fault. I am paying per month for something that I now don’t have. I was contacted last week to ask if the service man John could take my car home and drive it for 3 days to try and show the fault. He is saying that the battery is not charged properly and inferred that it could be caused by not doing enough milage and only making short journey’s. This is rubbish as far as I am concerned because before this car I had a Nissan Note 3 years from new with the same spec. I lived and worked in the same area for 10 years and never had any issues with the battery. My driving patterns have not changed for the last 10 years so why would anything be any different. Also my Stop Start feature comes on half way home from work so how can the battery be flat? Also when the car died on my drive, it came back on after 10 minutes without me doing anything to it, then when I drove it to Bristol Street on Friday 26th July, after a 25 minute journey the car would not lock. Surely this is the computer erroring not the battery. Also when I bought the car on a PCP I was given an annual milage limit of 6000 miles, the sales team knew what kind of driving I did as my previous Nissan Note had done 15000 miles at its 3 year service, my car has done 5500 in a year, very similar I’m sure you will agree. Why would I have been sold a car that had a battery that didn’t charge properly on short journeys. I was put off the diesel version because I didn’t do enough milage!! The Nissan Micra is marketed as a technology car, it says THE TECH ADVANCED SMALL CAR why would it not be able to do all the things it is designed to do without the electrics failing? Surely if the car cant do the things it is meant to do then it is not fit for purpose. I am now being asked to collect my car tomorrow because after 3 weeks BSM Sheffield are saying they cant find anything wrong with my vehicle and it must be the way I drive! Nissan UK are advising me to take it to another dealer to get a second opinion when it faults again but on my time and inconvenience. The lady from the customer service team admitted to me she has no technical experience and has only got John at Sheffield BSM telling her there is nothing wrong with the car. I did ask if a Nissan technician could look at it but that request was ignored. I feel like I am being totally fobbed off and feel that this situation is completely out of hand. I am an intelligent person and the reasons I am being given for my car electrics failing just dont add up. The reason I buy new cars is for reliability and peace of mind. At the moment I have neither. I feel totally let down and have had no support whatsoever. Like I said I have always bought Nissan cars, 3 of which have been new ones but I am being put off more and more from getting another one. The after sales service I have received has been dire to say the least. Trying to get through to customer services has been a joke to be honest. I spent 40 minutes on hold the other day only to then get cut off when I was being put through to complaints. I was then told it was one of the busiest departments, I wonder why!!?? Surely this is what my new car warranty is meant to be for, you don't expect a battle when something goes wrong. I have a full time job and work shifts I do not need this stress hanging over me on a daily basis, wondering wether my car will start or not. At this moment in time I wish I had never bought the car. If it was a vacuum cleaner with a 2 year Guarantee I would have returned it to the shop and asked for my money back, I do not see why a car is any different. I would appreciate it if you would be so kind as to contact me to discuss further at your earliest convenience. Regards Helen Matthews
|
|
|
Post by Jane on Aug 19, 2019 19:33:30 GMT
I do not understand why they cannot find anything. It sounds like the ECU to me, which basically is the brains of the car. I’m only saying that because that’s what my previous car needed as it kept cutting out when I was idling at lights or junctions but not as badly as yours. That took months to diagnose though. As for the mileage that is absolute tosh. Some of these garages treat us like total morons. Honestly, life these days is like living in a Monty Python sketch but without the humour. No wonder stress levels are through the roof!!
|
|
|
Post by ffiscool on Aug 19, 2019 19:34:54 GMT
Very good. I hope you get a reply soon
|
|
|
Post by ffiscool on Aug 19, 2019 19:43:25 GMT
Did you email it?
|
|
|
Post by helenmat on Aug 19, 2019 21:10:08 GMT
Yes I did to Mr Kalyana Sivagnanam, who became Managing director in April, apparently Alex Smith has gone back to VW. Why do you think I made a mistake emailing?
|
|
|
Post by helenmat on Aug 19, 2019 21:12:39 GMT
I ended up in tears earlier it is all getting too much to be honest. I am thinking of trying to speak to the after sales manager at the dealers but not sure it’s worth it.
|
|
|
Post by Jane on Aug 19, 2019 21:46:52 GMT
Yes I did to Mr Kalyana Sivagnanam, who became Managing director in April, apparently Alex Smith has gone back to VW. Why do you think I made a mistake emailing? No you didn’t make a mistake emailing. I sent an email when I was having problems. I prefer them as they are instant and you have a record of it.
|
|
|
Post by ffiscool on Aug 19, 2019 22:45:19 GMT
No, I was going to suggest if you hadn’t, to email him. Wonder why the other one went back.
I know what you mean. I’ve been there a few times since I moved. Embroiled now with negligent managing agents and cake devaluation of my flat. It’s taking over and yes, it gets too much. I cannot bear the people who think they can do what they want, no matter whether it’s a car, something else.
You can also try Citizens Advice if nothing much forthcoming
I think though you will get somewhere now
|
|
|
Post by helenmat on Aug 20, 2019 5:29:05 GMT
I did try citizens advice they said I would have to get it tested by someone else which I may do yet. Im the meantime I have sent copy emails to Bristol Street Motors and Vertu Motor Group and the Dealer principal in Sheffield.
|
|
|
Post by Jane on Aug 20, 2019 5:54:03 GMT
|
|
|
Post by stevex on Aug 20, 2019 8:16:49 GMT
An excellent letter helenmat, I just hope it gets the reply and action that you deserve. The problem with electrical faults is that some of them can only be detected when it goes faulty, fortunately you have the evidence of the RAC report so you would think the garage would act on that.
|
|
|
Post by steve05412 on Aug 20, 2019 8:47:14 GMT
Not entirely sure how the lease/pcp contract works but can you cancel your existing and get a different one? There must be situations where people give up driving for whatever reason mid contract, I wouldn't expect the car to be parked on the drive until the expiry date. Hopefully your email will give them a good kick where the sun doesn't shine and you can get sorted ASAP
|
|
|
Post by helenmat on Aug 20, 2019 19:48:42 GMT
Well I have had a more positive day. The bullets I fired went far and wide and definitely reached the top of the tree. I have had 3 phone calls today, one from the Dealer Principal, one from the Service Manager and one from the Managing Directors assistant. I ended up having a face to face meeting with the branch manager and the service manager, in one of the offices behind the showroom. I refused to see John, he is to be frank an idiot. Anyway they told me lots of info that John just hadn't told me and I also told them lost of things that John hadn't told them! They have put a new main battery and the stop/start battery on the car and they have unplugged and plugged back in every piece of electrical wiring (marked with little white dots) throughout the car. It must have taken hours. The theory is now that if it faults again those things have been ruled out. They have explained they have not touched the ECU yet because once they swap it, it has to be programmed to the car and can't be taken back out and used again. I have got both of their personal mobile numbers and I am to ring either one if anything happens and they will arrange for it to be towed in. They need it dead to be able to isolate it. We did discuss me having a new car and its a bit more tricky than just giving you a new car. My car is a year old and the warranty is to replace like for like so I would have to have a used car the same age as mine. Then I wouldn't be the first owner and the likelihood would be that it had done more milage etc. If it keeps faulting they can make the decision to keep that car and allow me to refuse to have it back. But because I am in the middle of a four year contract it is a bit more complicated. I hope it won't come to that because I really like my car and I don't want to swap it. But they have said they would help me to achieve a suitable replacement if needed. Its nice to have her shiny red face back on my drive. Thanks for all you help on this. I will of cause keep you posted.
|
|
Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,754
|
Post by Marianne Marlow on Aug 20, 2019 20:00:18 GMT
That sounds very positive.
|
|