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Post by sarah*glittergirl2212 on Jun 20, 2015 10:01:55 GMT
My Grandson got a gorgeous Dwarf rabbit from our local store (Parkgate,Rotherham). Service was good and animal was health checked by on site vet,guess they were lucky. I suspect problem with these places is they get too big and if management at certain stores is slack then standards drop.I personally wouldn't buy any animal from them,would rather use a specialist breeder who will have the required knowledge and advice to pass on to new owners. Even better to adopt from a rescue centre if you can, you will often get microchipping and neutering done before you take your new pet home! Rescue centres really care and offer good advice because they are not making huge profits where an unscrupulous breeder or store might only be interested in selling to you
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Post by Shirls on Jun 20, 2015 14:18:21 GMT
I agree with you there OP. It's all the cuts that these stores are forced to make. Look at the days when you used to go into a shop, say like, Marks and Spencers. You picked out the item you wanted to purchase and went to the nearest till. Nowadays I've spent quite some time looking for a till or 'pay here' sign. Okay, when you get there, there may be several tills there but are they all manned? It's alright if it is a shop you know and have got used to where the tills are, but go to a strange town shopping and..... oh dear, I feel I am having a rant too. The long and short of it is due to money, putting in self service tills and cutting down on staff.
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Oct 7, 2011 16:02:41 GMT
Tacey
Normal Green
Posts: 294
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Post by Tacey on Jun 20, 2015 15:33:56 GMT
I work in a pet shop, not a pets at home but a Pampurred pets - it looks pretty similar to a pets at home and is a large store. Luckily we don't sell fish! I do think people expect too much of sales assistants some times, and forget that we are very often paid minimum wage or just over. Although staff should have good knowledge of basic animal care, it's unlikely that they are going to have any qualifications or expertise on every animal that they sell.
I get alot of customers asking me questions about the health of their animals and it really annoys me... I'm no vet - if i was I'd not be working on a till and slinging sacks of dog food for pennies!
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Post by Shirls on Jun 20, 2015 15:38:05 GMT
Nice to hear the 'other side' Tacey. Perhaps some of us (and that includes me) expect too much from sales assistants??
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Sept 27, 2024 23:20:17 GMT
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Post by Deleted on Jun 20, 2015 21:40:53 GMT
We've had a Roberovski hamster and two guineas from them, no issues whatsoever. My only negative review would be that there is a serious lack of decent bird products. My local pets at home has hardly anything for birds - yet i still go in there to see if toys have changed - no such look
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Sept 27, 2024 23:20:17 GMT
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Post by Deleted on Jun 20, 2015 21:47:14 GMT
I dont know if any one has a Pets Corner shop close to them, but they are really good, very informative and also it is cleanest pet shop we have ever been in, we let them know that as well - they were well chuffed
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Sept 27, 2024 23:20:17 GMT
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Post by Deleted on Jun 20, 2015 21:50:18 GMT
My Grandson got a gorgeous Dwarf rabbit from our local store (Parkgate,Rotherham). Service was good and animal was health checked by on site vet,guess they were lucky. I suspect problem with these places is they get too big and if management at certain stores is slack then standards drop.I personally wouldn't buy any animal from them,would rather use a specialist breeder who will have the required knowledge and advice to pass on to new owners. Yeah i think they are good with all the furry animals, probaly because theyre right near the main door where they will be seen by all who go into the shop
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Sept 27, 2024 23:20:17 GMT
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Post by Deleted on Jun 20, 2015 21:55:45 GMT
Don't blame the staff for not being trained; blame the management. That is their job. I feel sorry for staff shoved onto the floor without being given the tools to do the job, in this case the tools being the appropriate knowledge to help the customers. Junior staff can only do so much and will have been told what it is they have to put their time into. fully agree with you there Hezz Theres a young lad with learning disabilities who works on the till and it seems he is having to learn of the customers who he serves, is that what management call training
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Post by Hezz on Jun 21, 2015 0:34:22 GMT
I work in a pet shop, not a pets at home but a Pampurred pets - it looks pretty similar to a pets at home and is a large store. Luckily we don't sell fish! I do think people expect too much of sales assistants some times, and forget that we are very often paid minimum wage or just over. Although staff should have good knowledge of basic animal care, it's unlikely that they are going to have any qualifications or expertise on every animal that they sell. I get alot of customers asking me questions about the health of their animals and it really annoys me... I'm no vet - if i was I'd not be working on a till and slinging sacks of dog food for pennies! I get the same, Tacey, while not in a pet store, some people want you to hold their hand all the way, even want you to make up their mind for them, when in reality anything I know I have learned for myself.
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Post by Hezz on Jun 21, 2015 0:38:37 GMT
Don't blame the staff for not being trained; blame the management. That is their job. I feel sorry for staff shoved onto the floor without being given the tools to do the job, in this case the tools being the appropriate knowledge to help the customers. Junior staff can only do so much and will have been told what it is they have to put their time into. fully agree with you there Hezz Theres a young lad with learning disabilities who works on the till and it seems he is having to learn of the customers who he serves, is that what management call training
And while many customers will be happy enough to help him through, there will be those impatient ones who will make his life a misery, simply because the poor lad does not know.
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