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Post by jellybean on Dec 8, 2019 11:41:47 GMT
I have recently had to buy a new mobile phone, (Samsung A40).
I don't send many emails on my phone, but last week I emailed Karen at Naturalbirdco, to make some toys for the boys Xmas.
The problem I have is, every email I send, it duplicates and sends TWICE.
I just sent an email to my OH, to see if it was just happening with Karen, but the same thing happened again.
I've been to Carphone Warehouse this morning to see if they could help, but they didn't know either.
It's a yahoo email account I have, I also have a Google email account that I never use.
Have you good people any ideas? 🤔
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Oct 6, 2011 7:41:27 GMT
Marianne Marlow
Administrator
George, Daisy, Iris, Billy, Peter, Chipper, Dinku, Barney, Ayla and Rocky
Posts: 28,743
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Post by Marianne Marlow on Dec 8, 2019 11:47:07 GMT
Is it an app that your using to send emails? if so, which one?
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Post by jellybean on Dec 8, 2019 11:54:43 GMT
Yahoo, Marianne.
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Post by samwiseg on Dec 8, 2019 12:31:13 GMT
I think I might know what is happening here jellybean if you'll hold on whilst I explain!!!
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Post by samwiseg on Dec 8, 2019 12:35:51 GMT
Your phone has two ways of looking at your emails: 1 is via the app whether it be gmail, Yahoo or another email company. 2 or via your phone's in house emails app. So when you set up your new phone did it ask you for your email and password? Because what is happening is that it's using the phone's in house app as well as the Yahoo app. So effectively everything will be done twice. Try disabling the app you don't wish to use (You can do this via your settings and apps) Then try sending your OH an email again and hopefully it'll only send it once Hope that's it and I've helped!
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Post by jellybean on Dec 8, 2019 12:48:13 GMT
I only have the yahoo one Sam, the Gmail one I never use unless Gmail contact me.
I'm not good with techie stuff.
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Post by samwiseg on Dec 8, 2019 12:50:35 GMT
I only have the yahoo one Sam, the Gmail one I never use unless Gmail contact me. I'm not good with techie stuff. But he Samsung phone has it's own app named Emails
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Post by jellybean on Dec 8, 2019 12:56:30 GMT
That's the one I have Sam, no other.
I have just checked OH phone, he has only received ONE email, but my phone says TWO have been sent.
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Post by samwiseg on Dec 8, 2019 12:57:51 GMT
This is my phone if you look at the top right next to my gmail app I have the Samsung phones email app
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Post by jellybean on Dec 8, 2019 13:04:57 GMT
This is mine Sam.....top left.
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Post by samwiseg on Dec 8, 2019 13:05:29 GMT
You should have a Yahoo app with the same email app too...Yes that's it!
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Post by jellybean on Dec 8, 2019 13:09:32 GMT
I don't. I got a notification from Yahoo last week asking me to download the new version of Yahoo. I did and hated it, so deleted. The one you see on picture is the only one I have.
Sorry Sam.
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Post by samwiseg on Dec 8, 2019 13:11:01 GMT
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Post by jellybean on Dec 8, 2019 13:11:41 GMT
Do you mean like this......
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Post by samwiseg on Dec 8, 2019 13:12:38 GMT
Oh I see. So by rights you only have one email app on your phone then? You don't have the Yahoo app anymore?
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